General terms and conditions

De Zander is a passenger boat operated by Centaur+Zander BV, Postelsesteenweg 115, 2400 Mol, company number 0441.662.873, VAT BE0441662873. You can reach us at info@dezander.be or +32 498 38 42 04.

These terms apply to all bookings, whether you book through the website, by email or by phone. For groups and private cruises, the quotation may contain additional arrangements; these then take precedence over these terms.

Your booking is governed by the terms in force at the time you book.

The contract is concluded as soon as your booking is confirmed. You will then receive a booking number and a QR code, which you show when boarding.

You must make sure that the details you provide are correct, so that we can reach you if anything changes.

Prices are stated in euros, including VAT. What is included in the price is stated for each cruise. Your booking is charged at the price applicable at the time of booking.

When booking, you pay a deposit of 50% of the total price: online when you book, or by bank transfer within 3 days and at the latest the day before the cruise. The balance is paid on board, or in advance by bank transfer or online.

If you pay online, your booking is confirmed as soon as the deposit has been paid. If a deposit by bank transfer is not paid on time, we may cancel the booking.

A cruise on a set date is a service related to leisure activities. No right of withdrawal applies to it (Article VI.53, 12° of the Belgian Code of Economic Law). You can, however, cancel as described in article 6.

• You can cancel free of charge up to 48 hours before departure. Anything you have already paid will be refunded.
• If you cancel less than 48 hours before departure, or do not show up, the full price is payable.
• If fewer people come than were booked, the same applies to the people who drop out.
• Choosing another date or adding people is possible, as long as there is space available.

To cancel or make changes, email info@dezander.be or call +32 498 38 42 04.

The boat departs at the announced time. Anyone who arrives late may not always be able to come along.

Each cruise requires a minimum number of guests. If that number is not reached, we may cancel the cruise.

We may also cancel or change a cruise for reasons of safety, weather conditions, the condition of the waterway, a technical fault or force majeure.

We will notify you as soon as possible. If we cancel, you can choose between another date or a full refund of anything you have already paid. If a change of time, departure point or route is not acceptable to you, you can cancel free of charge.

• Always follow the instructions of the skipper and crew. The skipper has the final say on all matters of safety on board.
• Children under 12 must be accompanied by an adult.
• Bringing your own food and drink is not permitted.
• Dogs on a lead are welcome, provided they do not disturb other guests.
• Anyone who endangers safety, is under the influence or disturbs other guests may be refused access to the boat, without any right to a refund.

You are liable for any damage that you, or the children or animals accompanying you, cause to the boat or to third parties.

We are not liable for loss of or damage to personal belongings, except in the case of intent or fault on our part. This limitation never applies to death or personal injury, and does not affect your statutory rights as a consumer.

You can read how we handle your personal data in our privacy statement.

If you have a complaint, please report it as soon as possible to info@dezander.be. We will respond within 14 days.

If we cannot find a solution together, you can contact the Consumer Mediation Service, Boulevard du Roi Albert II 8 box 1, 1000 Brussels, www.consumerombudsman.be.

These terms are governed by Belgian law. Disputes will be submitted to the court with jurisdiction under the law.